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Privacy Policy

Introduction

PLEASE READ THIS POLICY CAREFULLY BEFORE USING STATIONERY SUPERSTORE services. Stationery Superstore is a Registered Business Name of Office Store Ltd and is owned and operated by Office Store Ltd a subsidiary of Premier Stationery, the registered business name of Banaghan & Co. (Stationery) Limited, Stereame Centre, Limerick Rd, Nenagh, Co. Tipperary. This Privacy Policy should be read in conjunction with the Terms and Conditions.

Protecting your data, privacy and personal information is very important to Stationery Superstore ("us", "our" or "we").  It is vitally important to us that our customers feel secure when using the Services.

This policy along with our Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Stationery Superstore. Please read this privacy policy carefully to understand the types of information we collect from you, how we use that information, the circumstances under which we will share it with third parties, and your rights in relation to the personal data you provide to us.

When visiting Stationery Superstore (our "Website"), or using any of the services offered via the Website (the " Services"), you will be asked to indicate your acknowledgment of, and where applicable your consent to, the practices described in this policy. If you follow a link to any third party websites, including our network retailers sites please note that they have their own privacy policies but note that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third-party websites.

Information we may collect:

We may collect and process the following data about you:

The below list includes the main lawful purposes for which we process your personal data. We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

  • Information that you provide to us
  • You will be asked to provide us with your information when you:
    • fill in forms on our Website
    • or correspond with us by phone, email or otherwise
    • register to use our services
    • subscribe to our newsletter,
    • promotional emails or other marketing materials
    • use the services
    • report a problem with our services
    • complete any surveys we ask you to fill in that we use for research purposes (although you do not have to respond to these if you do not wish to).

The personal information you will be asked to provide to us for these purposes includes but is not limited to

  • first name,
  • surname,
  • email address,
  • phone number,
  • delivery address,
  • or further information required to verify your identity.

Non-personal information we collect about you

With regard to each of your visits to our Website we may automatically collect the following information; however, this information cannot be used to identify you:

  • device-specific information, such as your hardware model, operating system version, unique device identifiers, and mobile network information;     

  • technical information about your computer, including where available, your IP address, operating system and browser type, for system administration and analytical purposes;

  • details of your visits to our Website, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs

This information helps us to optimise our website for all browser types and devices and to make your browsing experience better. We are using Google Analytics to collect this data.

Analytics

We use Google Analytics as a third-party service providers to monitor and analyse the use of our service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

We use Mouseflow as a third-party service to monitor the browsing experience of customers with non-identifiable data. Mouseflow data is not shared across the web and only active on this page.

This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com.

For more information, see Mouseflow’s Privacy Policy at http://mouseflow.com/privacy/.
For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.
For more intormation on Mouseflow and CCPA visit https://mouseflow.com/ccpa.

Why we collect the information

  • To provide you with goods and services you have ordered
  • To contact you regarding your order
  • To respond to communications
  • To enter competitions
  • To complete research surveys
  • To inform you of promotions/events etc

Collection of information during the order process

During the order process, we collect the following

  • Email
  • First Name
  • Surname Name
  • Address Details
  • Mobile Phone
  • Order Details

Stationery Superstore will disclose or share your Personal Information with certain third parties for the purposes of providing you with the products, services and information that you may require, including disclosing your Personal Information to:

  • our business partners if it is necessary for providing products and services to you, such as for certain software and related services;
  • any third parties required to meet any statutory or legal obligations we may have;
  • companies that provide services to us, such as companies that assist us in operating the Website and any companies that assist us in providing the products being sold on our Website as well as any of our marketing and advertising partners or providers;
  • any third party in circumstances where our business or substantially all of the assets of our business are sold to a third party; or
  • in order to enforce the terms.

Payments

At no stage in the order process does Stationery Superstore save details of your credit card. All information is securely placed with our third party providers, AIB Merchant Services (Authipay) and PayPal.

PayPal
Our website accepts payments via PayPal. We don’t record your credit card details in our database as we just pass these on to PayPal. More information can be found here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email.  We therefore encourage you to review it from time to time to stay informed of how we are processing your information.

Contact

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to support@stationerysuperstore.uk

For the purpose of the relevant data protection legislation, the data controller is Stationery Superstore c/o Banaghan & Co. (Stationery) Limited, Stereame Centre, Limerick Rd, Nenagh, Co. Tipperary

Length of Retention

Stationery Superstore will retain your Personal Information for so long as is reasonably necessary for the purposes set out in this Privacy Policy.

Processing of Data Outside of the EEA

Stationery Superstore may transfer and/or store Personal Information related to you to a destination outside the European Economic Area from time to time, in connection with the above lawful purposes and/or our legitimate business interests. In this context, this Personal Information may also be processed by staff operating outside the EEA who work for us or for one of the third parties described in the Analytics section. The level of protection for Personal Information is not the same in all countries - however, we will take reasonable steps and implement measures as described in this Privacy Policy to keep your Personal Information secure. Any transfer of Personal Data relating to you to a location outside the EEA shall be made in accordance with data protection law.

Processing of Children’s Personal Data

The Website is not intended for use by persons under 18 years of age and that Stationery Superstore does not knowingly collect the personal information of children.

Security of Personal Information

Although Stationery Superstore has put in place measures regarding the processing and storage of Personal Information, Stationery Superstore cannot guarantee the security of your Personal Information transmitted to the Website. Any transmission of Personal Information is at your own risk. Once we receive your Personal Information, we use appropriate security measures to seek to prevent unauthorised access or disclosure.

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